Returns & Exchanges

At Qirat Fine Jewellery, we take great care in the design, craftsmanship, and presentation of every creation.

We want you to feel confident in your purchase and are happy to assist with any concerns.

Return Requests

If you wish to request a return or exchange, please contact us through our [Contact Us] page or via WhatsApp, including your order number and the reason for your request.

Our team will review your enquiry and guide you through the next steps in accordance with our Returns & Exchanges Policy and applicable consumer rights.

Eligibility for discretionary returns and exchanges depends on the type of product purchased and its condition, subject to applicable consumer rights.

Personalized & Made-to-Order Jewellery

Certain bespoke, personalized, or made-to-order creations may have different cancellation and return conditions. Any applicable restrictions will be communicated before purchase and will not affect mandatory consumer rights.

Damaged or Incorrect Items

If your jewellery arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs of the item and packaging.

We will review the issue and arrange an appropriate resolution in accordance with applicable law.

Return Arrangements

Where a return is approved or legally required, we will provide instructions for securely returning the item.

Return shipping arrangements, applicable charges, and refund processing will depend on the reason for the return and your statutory rights.

Customer Assistance

For assistance, please contact us.